Do you have a catalog you can send me?
No, our stock changes on a daily basis, our website is our catalog.
Will you share or sell my information with any other companies?
No, we do not share any of your information, ever.
Do you ship internationally?
No, we currently do not ship internationally.
There is an item I am looking for that I do not see on you website, can I email a picture to you to see if you can get it?
Yes, we do business with 150 manufacturers and are able to find items we do not currently carry.
How do I know how much my shipping will cost? How long will it take?
You can check this by clicking SHIPPING POLICY.
Do you drop ship?
No, we do not.
Alguien me puede ayudar a que hable español? (Can someone help me that speaks Spanish?)
Sí, tenemos a alguien que le puede ayudar a que habla español. (Yes, we have someone who can help you that speaks Spanish.) We also have customer representatives that speak Korean as well.
How long will it take to get a reply when I email a question or request?
No more then 24 business hours.
How often do you add items to your website?
We do our best to add items 5 days a week, excluding holidays.
Do you accept PayPal?
Yes, we currently do.
Will I be notified if something is missing from my order before it is shipped?
If you request to be notified in your customer note, we will call you. Otherwise we will ship the order as is, so that you may receive your order as soon as possible.
Do you ship back orders?
No, we do not ship back orders unless the customer has requested us to do so. Anything out of stock during the time of shipment is canceled.
Can I make an order online and pick it up at your Showroom?
Yes, but all pick up orders must be prepaid online.
How do I know when my order has be shipped?
You will be emailed your tracking number at the end of the business day that it is shipped.
I received my order and there is an item that is broken, what do I do?
Please read the RETURN POLICY. Contact us at firstname.lastname@example.org with your order information and we will be able to assist you. All directions must be followed in order to receive a refund. All return requests received after the 2 day period are will not be approved. Only items received defectively or incorrectly will be approved for return.